Lucent Technologies integrates Edgewater Networks’ Plug & Dial in
its VoIP solution for service providers to simplify setup and reduce
IP phone configuration time from hours to minutes
May 10, 2006, Santa Clara, CA - Using the EdgeView VoIP Support System and
EdgeMarc router, Edgewater Networks’ Plug & Dial solution has removed a significant
pain point in the setup and support of hosted VoIP installations.
Eliminating the Complexity of VoIP Installations
Using the EdgeView VoIP Support System and EdgeMarc routers, Edgewater
Networks’ Plug & Dial solution reduces the complex, multi-step and error-prone
process of router and IP phone setup to a virtually hands-free installation
experience. In a hosted PBX or IP Centrex environment users simply plug their IP
phone into the LAN, enter their phone number and password guided by voice
prompts from the EdgeView system. This information is used by EdgeView to
seamlessly authenticate the user with the feature server. Upon successful
authentication, the EdgeView system will generate the appropriate configuration
files, install them on the router and IP phones, reboot the phones and then send
notifications to upstream OSS systems. This level of automation dramatically reduces
installation times from hours with the manual method to minutes using Plug & Dial.
“EdgeView offers us a way to significantly shorten installation time with Plug & Dial.
This feature enables the user to self-install, eliminating the need to pre-stage and
configure IP phones. At the same time, the intuitive voice prompts have improved
the out-of-box experience for customers.,” said Robert Baker, product manager,
Lucent Technologies Converged Core Solutions.
First to Market
With Plug & Dial, Edgewater Networks continues to develop products that are first to
market. Edgewater Networks’ in-house development, extensive technology
partnerships and customer base allow it to develop voice and video over IP solutions
that solve real-world problems.
“Edgewater Networks will continue to advance the VoIP market by developing
customer-driven solutions. We believe that Plug & Dial is one of these solutions and
is fundamental to driving market growth. Plug & Dial was developed with a few
things in mind: reduce operating costs, improve customer service and drive sales for
our service provider customers,” said Dave Norman, Chief Executive Officer of
Edgewater Networks, Inc.
To learn more about how Plug & Dial can reduce operating costs and simplify the setup
of VoIP, contact sales@edgewaternetworks.com or 408.351.7200.
About Edgewater Networks
Edgewater Networks develops products that ensure the secure and reliable delivery
of IP based voice and video for service providers and enterprises. Edgewater
Networks’ products offer proven network and operational savings from the customer
premises to the core of the network. EdgeMarc Series routers provide a VoIP aware
NAT/Firewall, VoIP survivability, passive call quality monitoring and powerful but
easy-to-use traffic management that ensures high quality voice and video.
EdgeConnect managed Power over Ethernet switches provide simplified
administration, remote configuration and QoS for converged voice, video and data
networks. The EdgeView VoIP Support System offers proactive call quality
monitoring (including VoIP MOS), Plug & Dial IP phone configuration, and remote
management and monitoring of VoIP endpoints.
