Reignmaker Delivers Premium Quality of Service
Using Edgewater Products
- Edgewater’s EdgeView and EdgeMarc products
provide monitoring, management, reporting and fault isolation for Reignmaker’s
network operations
Santa Clara, Calif. – April 25, 2005 –
Edgewater Networks, Inc., the leader in Application-Aware Networking™,
today announced that Reignmaker Communications is using the EdgeMarc
appliance and EdgeView Network Management System (NMS) for its VoIP
deployments.
The EdgeView NMS working in conjunction with EdgeMarc appliances allows
Reignmaker’s Network Operations and Field Technicians to better
troubleshoot problems that impact the quality of VoIP calls for Reignmaker’s
customers. Along with detailed call quality statistics including MOS,
jitter, latency, and other measurements, EdgeView provides advanced
diagnostics linked to an online knowledgebase that network operators
use to obtain troubleshooting tips. This capability dramatically reduces
the effort and time required to identify the root cause of poor quality
calls.
In addition to facilitating problem resolution, EdgeView provides unprecedented
visibility into the overall call quality performance of the network.
Trend analysis and pro-active notification of poor VoIP call performance
enable the operator to identify and resolve issues that would otherwise
impact VoIP service delivery. Finally, EdgeView provides several administrative
features that enable the scalability of the VoIP service including centralized
management, node database backup and restore, and group upgrades.
“Reignmaker is committed to providing the best quality of service
available for our REIGN-FREE Hosted Voice VoIP customers. Edgewater’s
products give us the tools to effectively measure, monitor and manage
all of our VoIP endpoints. The EdgeView product enables our NOC technicians
to become familiar with the customer experience without a truck roll.
EdgeView not only allows us to troubleshoot, but also provides us with
the ability to rectify problems remotely. This saves us and our customers
time and money,” said Brian Henderson, chief operations officer
for Reignmaker.
“We’ve had a great experience using Reignmaker’s REIGN-FREE
VoIP service along with the EdgeMarc appliance. Reignmaker has been
able to proactively monitor our call quality using the EdgeMarc and
has twice now called to report they’ve noticed issues and had
already taken corrective measures before we even knew there was a problem,”
said Rikee Currie of Peachtree Orthopedics a Reignmaker customer since
June of 2004.
“We’re grateful that the EdgeView and EdgeMarc are key components
of Reignmaker’s service offering,” said Dave Norman, Chief
Executive Officer of Edgewater. “Reignmaker’s commitment
to quality is fundamental to its value proposition. Using advanced troubleshooting
tools and techniques from its premier NOC facility permit lower operating
costs and more satisfied VoIP customers.”
For more information about Edgewater please visit our website at www.edgewaternetworks.com
or contact us at sales@edgewaternetworks.com.
About Edgewater Networks, Inc.
Edgewater Networks is a global leader in Application-Aware Networking™
solutions that ensure the secure and reliable delivery of real-time,
IP based communications. EdgeMarc Series appliances provide a SIP, MGCP
or H.323 VoIP aware NAT/Firewall, VoIP survivability, passive call quality
monitoring and powerful but easy-to-use traffic management that ensures
high quality voice and video. EdgeProtect Series session border controllers
protect critical voice and video infrastructure elements from network
based attacks and extend the reach of voice and video services. The
EdgeView network management system is used to monitor network-wide call
quality and provides diagnostic tools to quickly identify networking
issues that negatively impact call quality. For more information about
Edgewater Networks, Inc. please visit the company’s website at
www.edgewaternetworks.com or contact Dave Martin at 408.351.7209.
About Reignmaker
Reignmaker Communications is the world’s first end-to-end communications
provider, enabling small to medium-sized business customers with comprehensive
communication and technology services on both sides of the “traditional”
demarcation line via its nationwide flagship product, Reignmaker Reign-Free™
Hosted Voice service. Reign-Free is a Centrex/PBX-replacement service
which provides a vast array of web-based feature functionality and advanced
call-handling flexibility at a lower total cost of ownership. In addition,
Reignmaker Communications provides cabling and infrastructure, network/desktop
equipment, configuration, and support; phones and phone systems; network
design and installation. Reignmaker Communications is a privately held
company headquartered in Atlanta, Georgia, with field offices in Dallas,
Houston, Charlotte, and Denver and provides service in all 50 states.
For more information, visit Reignmaker at www.reignmaker.net or contact
Bill Casey at 404.975.0093.
